This Service Agreement (“Agreement”) is entered into between:
A2Z Tech Web Solutions LLP
Operating under the trademark name: Tech Web Solution
Website: https://ittechwebsolution.com/
Email: info@ittechwebsolution.com
Hereinafter referred to as the “Company,” “Service Provider,” “Tech Web Solution,” “we,” “us,” or “our”
AND
The Client
Any individual, company, partnership, organization, or other legal entity purchasing, subscribing to, or using the Company’s services, hereinafter referred to as the “Client,” “you,” or “your.”
By requesting a quotation, approving a proposal, signing an agreement, making a payment, subscribing to a service, or otherwise engaging Tech Web Solution, the Client acknowledges that they have read, understood, and agreed to be bound by this Agreement and any applicable quotation, proposal, invoice, statement of work (“SOW”), service-specific terms, or written agreement issued by the Company.
Tech Web Solution provides digital, technology, marketing, consulting, and related professional services, including but not limited to:
The exact services, deliverables, timelines, pricing, and applicable terms shall be defined in the relevant quotation, proposal, invoice, SOW, subscription plan, or written communication approved by the Client.
Unless expressly included in writing, services outside the agreed scope shall be treated as additional work and may incur additional fees.
A project or service engagement shall generally commence after the Company has received:
The Company may decline to commence work until the required payment, information, approvals, or access have been received.
Any delay in providing required information, credentials, approvals, feedback, or payments may result in a corresponding extension of the project timeline.
The Client agrees to:
The Client remains responsible for the legality, accuracy, authenticity, and ownership of materials supplied to Tech Web Solution.
The Company shall not be responsible for delays or problems resulting from inaccurate, incomplete, unlawful, or late client-provided information or materials.
Payment terms may include:
The applicable payment schedule shall be specified in the relevant quotation, proposal, invoice, SOW, or service agreement.
Accepted payment methods may include bank transfer, UPI, credit/debit cards, payment gateways, and other payment methods approved by the Company.
Unless otherwise agreed in writing, all invoices are payable according to the payment terms stated on the invoice.
The Company reserves the right to suspend work or services where payments become overdue.
If the Client fails to make a payment when due, Tech Web Solution may, without being liable for resulting delays or consequences:
Suspension of services does not automatically waive or cancel the Client’s outstanding payment obligations.
All work completed, resources allocated, and services provided before suspension remain payable.
Refunds are governed by the Company’s applicable Refund Policy, which forms part of this Agreement where applicable.
Unless expressly stated otherwise in writing:
Cancellation of a service does not automatically create an entitlement to a refund.
Any refund eligibility shall be determined based on the applicable Refund Policy, the stage of work, services already delivered, resources allocated, third-party expenses, and the specific terms agreed with the Client.
Clients may request cancellation by providing written notice via email to Tech Web Solution.
Cancellation requests should include:
Submission of a cancellation request does not automatically result in cancellation or a refund.
Where work has commenced, the Client remains responsible for charges relating to services performed, work completed, resources allocated, deliverables produced, and applicable non-refundable third-party expenses incurred before the effective cancellation date.
The Company shall confirm the effective cancellation date and any applicable refund or outstanding payment obligation in writing.
Before initiating a chargeback through a bank, card issuer, payment gateway, or other financial institution, the Client agrees to contact Tech Web Solution and provide a reasonable opportunity to investigate and resolve the issue.
Where a chargeback is initiated without first contacting the Company, or where the Company reasonably determines that the chargeback is unauthorized, fraudulent, or unjustified, the Company reserves the right to:
A chargeback does not automatically extinguish the Client’s contractual payment obligations for services already performed or deliverables already provided.
Unless otherwise specified in the applicable proposal or SOW:
The Company is not obligated to implement additional requirements until the applicable scope and charges have been approved by the Client.
Project timelines are estimates unless a specific delivery date has been expressly guaranteed in writing.
Delivery schedules may depend on:
Client-side delays may result in corresponding changes to the project timeline.
The Company shall not be liable for delays caused by circumstances outside its reasonable control or by Client actions, omissions, delayed approvals, or failure to provide required information.
For website and software development projects, the agreed scope shall be based on the approved proposal, SOW, quotation, or documented requirements.
Features or functionality not expressly included in the agreed scope may be quoted separately.
The Client is responsible for reviewing and approving the website, software, or deliverables during the development process.
Unless otherwise agreed, final ownership or transfer of applicable project deliverables shall occur only after all outstanding invoices relating to the project have been paid in full.
All proprietary systems, methodologies, development frameworks, processes, templates, reusable components, tools, scripts, libraries, know-how, internal documentation, techniques, and pre-existing intellectual property used by Tech Web Solution remain the property of the Company or its respective licensors.
Nothing in this Agreement transfers ownership of such underlying materials to the Client unless expressly agreed in writing.
The Client retains ownership of content, trademarks, logos, images, documents, data, and other materials supplied by the Client, subject to the rights of third parties.
The Client grants Tech Web Solution a limited right to use such materials solely for performing the contracted services.
Subject to full and cleared payment of all amounts due, ownership of specifically commissioned final deliverables shall transfer to the Client to the extent expressly agreed in the applicable proposal or SOW.
Any third-party software, plugins, stock assets, fonts, APIs, libraries, licenses, or other third-party materials remain subject to their respective license terms.
Projects and services may involve third-party platforms and providers, including but not limited to:
Tech Web Solution does not control third-party platforms and shall not be responsible for:
Third-party charges are separate from the Company’s professional fees unless expressly included in writing.
SEO and digital marketing services involve ongoing research, strategy, content, campaign management, optimization, monitoring, testing, and execution.
Accordingly:
Tech Web Solution does not guarantee:
SEO and marketing outcomes may be affected by search-engine algorithms, competition, market conditions, website quality, advertising budgets, client actions, platform policies, and other factors outside the Company’s control.
The Company will use commercially reasonable professional efforts to perform the agreed services but cannot guarantee specific outcomes.
Unless expressly stated otherwise, advertising budgets paid to Google, Meta, or other advertising platforms are separate from Tech Web Solution’s professional service fees.
The Company is not responsible for advertising-platform charges, rejected advertisements, account restrictions, policy enforcement, invalid clicks, platform outages, or other decisions made by advertising platforms.
Unused advertising balances, credits, or media funds shall be subject to the applicable platform’s policies and the agreed client arrangement.
Maintenance and support services are limited to the scope of the selected package or service agreement.
Depending on the package, support may include:
Major redesigns, new features, custom development, additional pages, integrations, migrations, or substantial changes may be charged separately.
Support response times may vary depending on the severity of the issue and the selected support plan.
Where applicable, hosting, domain registration, SSL certificates, premium plugins, themes, software licenses, APIs, email services, and other third-party subscriptions may require separate payment or renewal.
The Client is responsible for maintaining required third-party subscriptions unless Tech Web Solution has expressly agreed in writing to manage them.
The Company is not responsible for loss of a domain, hosting account, license, subscription, or related service caused by non-payment, expired subscriptions, incorrect account information, or third-party provider action.
Both parties agree to maintain reasonable confidentiality regarding non-public information received during the course of the engagement, including:
Confidential information shall not be disclosed to unauthorized third parties except where disclosure is required by law, necessary for performing the services, or otherwise authorized by the relevant party.
The confidentiality obligation shall not apply to information that is publicly available, independently developed, lawfully received from another source, or already known without a confidentiality obligation.
Where access credentials are provided to Tech Web Solution, the Company shall use reasonable measures to protect such credentials and use them only for authorized service-related purposes.
The Client should not provide unnecessary credentials or access beyond what is reasonably required for the services.
The Client remains responsible for maintaining appropriate backups, account ownership, administrative access, and security controls unless such responsibilities have expressly been assigned to Tech Web Solution.
The Client represents that all content, data, materials, advertisements, claims, images, trademarks, documents, and other information supplied to the Company may lawfully be used for the intended purpose.
The Company may refuse to publish, promote, develop, or process material that it reasonably believes may violate applicable law, third-party rights, platform policies, or ethical requirements.
The Client remains responsible for the legal compliance of its business, products, services, claims, and supplied content.
Tech Web Solution may suspend or terminate services, with or without notice where reasonably necessary, in circumstances including:
Either party may request termination of an engagement by providing written notice, subject to the applicable service-specific terms.
Termination does not eliminate payment obligations for services already performed, work completed, expenses incurred, or amounts otherwise legally due.
Upon termination:
Where applicable, the Company may provide completed paid deliverables in accordance with the agreed project terms.
To the maximum extent permitted by applicable law, Tech Web Solution shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including but not limited to:
To the maximum extent permitted by law, the Company’s aggregate liability arising from a particular service engagement shall not exceed the total professional fees actually paid by the Client to Tech Web Solution for the specific service giving rise to the claim during the applicable period.
Nothing in this Agreement shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, the Client agrees to indemnify and hold harmless Tech Web Solution, its partners, employees, contractors, and representatives from claims, losses, liabilities, damages, costs, or expenses arising from:
This provision shall not apply to the extent that a claim results directly from the Company’s proven gross negligence or willful misconduct, where such exclusion is required by applicable law.
Tech Web Solution shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:
The affected obligations shall be performed as soon as reasonably practicable after the relevant circumstances cease.
Tech Web Solution provides services to clients in India and internationally, including clients in the United States, Canada, United Kingdom, Europe, New Zealand, Australia, and other countries.
Unless otherwise agreed in writing, services provided to international clients remain subject to this Agreement and applicable laws of India.
Eligible refunds shall generally be processed through the original payment method and, where applicable, in the original transaction currency, subject to payment-provider limitations.
Tech Web Solution shall not be responsible for losses arising from foreign-exchange fluctuations between the original payment date and the refund date.
International transaction fees, currency-conversion charges, intermediary-bank fees, payment-gateway charges, bank charges, and other third-party financial processing fees are the responsibility of the Client and are non-refundable unless otherwise required by applicable law or expressly agreed in writing.
Any applicable taxes, duties, withholding taxes, or government charges imposed in the Client’s jurisdiction shall be the Client’s responsibility unless otherwise required by law.
Unless expressly stated otherwise, quoted prices may exclude applicable taxes, duties, government charges, payment-processing fees, or other statutory charges.
The Client shall be responsible for taxes applicable to the Client’s purchase or use of the services, except taxes imposed directly on the Company’s income where applicable.
The parties agree to make reasonable efforts to resolve any dispute, payment issue, service concern, or contractual disagreement through good-faith communication before initiating formal legal proceedings.
The Client should first contact Tech Web Solution using the official contact information provided in this Agreement.
Nothing in this provision prevents either party from seeking urgent legal relief where necessary to protect its rights or interests.
This Agreement shall be governed by and interpreted in accordance with the laws of India, except to the extent applicable law requires otherwise.
Subject to any mandatory legal requirements, disputes arising from or relating to this Agreement shall be subject to the jurisdiction of the competent courts in New Delhi, India.
Tech Web Solution reserves the right to update or modify this Agreement from time to time.
The updated version may be published on the Company’s website.
For existing projects, material changes shall generally apply prospectively unless otherwise required by law or agreed in writing.
The version applicable at the time of the Client’s acceptance, purchase, renewal, or continued use of the relevant service shall govern, subject to applicable law and any specific written agreement between the parties.
The Client’s electronic acceptance, written approval, email confirmation, payment, digital signature, purchase, subscription, or continued use of the Company’s services may constitute acceptance of this Agreement to the extent permitted by applicable law.
Electronic records and communications may be used as evidence of the parties’ agreement and instructions.
This Agreement, together with the applicable quotation, proposal, invoice, SOW, service-specific terms, Refund Policy, Privacy Policy, and other documents expressly incorporated by reference, constitutes the agreement between the parties concerning the relevant services.
If there is a conflict between this Agreement and a specific written proposal or SOW, the specific proposal or SOW shall prevail only with respect to the subject matter expressly addressed in that document.
No verbal statement shall modify this Agreement unless confirmed in writing by an authorized representative of Tech Web Solution.
If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.
The remaining provisions shall continue in full force and effect.
Failure by Tech Web Solution to enforce any provision of this Agreement at any particular time shall not constitute a waiver of its right to enforce that provision or any other provision in the future.
A2Z Tech Web Solutions LLP
Trademark / Operating Name: Tech Web Solution
Website: https://ittechwebsolution.com/
Email: info@ittechwebsolution.com
India: +91-9873761445
USA: +1 (845) 573-5453
Service Areas: India, United States, Canada, United Kingdom, Europe, New Zealand, Australia, and other international markets.
