Effective Date: 04/01/2026
At Tech Web Solution, operated by A2Z Tech Web Solutions LLP, we are committed to delivering professional digital, technology, consulting, development, and marketing services to our clients.
This Refund Policy (“Policy”) establishes the terms governing payments, refund eligibility, cancellations, service commencement, completed work, recurring services, and third-party expenses for services purchased from Tech Web Solution through our website, sales team, proposals, quotations, invoices, subscriptions, or other authorized channels.
By requesting, purchasing, approving, subscribing to, or using our services, the Client (“Client,” “you,” or “your”) acknowledges that they have read, understood, and agreed to this Refund Policy and the applicable Service Agreement, Cancellation Policy, quotation, proposal, invoice, and service-specific terms.
Due to the nature of digital services, customized development, professional consulting, marketing services, and third-party expenses, payments made to Tech Web Solution are generally non-refundable once services have commenced, work has been performed, resources have been allocated, or third-party costs have been incurred or committed.
Refund eligibility is determined based on:
The type of service purchased;
Whether the service or project has commenced;
Work completed or resources allocated;
The applicable billing period;
Deliverables already provided;
Cancellation date;
Third-party costs incurred or committed;
The applicable quotation, proposal, invoice, or agreement; and
Any mandatory rights or remedies available under applicable law.
Cancellation of a service does not automatically create an entitlement to a refund.
Any refund provided outside the terms of this Policy shall be at the Company’s discretion unless otherwise required by applicable law or expressly agreed in writing.
A refund may be considered only in the limited circumstances described below.
If the Client has made a payment but Tech Web Solution has not commenced substantive work or service delivery, the Client may submit a refund request within 3 business days of the payment date.
For purposes of this Policy, service commencement may include:
Project planning;
Research;
Consultation;
Requirements analysis;
Account setup;
Strategy development;
Resource allocation;
Design preparation;
Technical configuration; or
Other preparatory work performed specifically for the Client.
Where a refund is approved, Tech Web Solution may deduct applicable:
Payment gateway charges;
Banking or transaction charges;
Administrative or processing costs;
Taxes or statutory charges, where applicable; and
Other non-recoverable third-party expenses.
A refund shall not be available where substantive work has already commenced, except where otherwise determined by the Company or required by applicable law.
Where the Client accidentally makes the same payment more than once, the duplicate amount may be refunded after verification.
The refund will generally be made through the original payment method and may be subject to applicable payment-provider processing requirements.
If Tech Web Solution is unable to commence or deliver the agreed service solely due to a material failure within the Company’s reasonable control, and the issue cannot reasonably be resolved or an alternative delivery arrangement cannot be agreed upon, the Company may consider a partial or full refund for the affected undelivered portion of the service.
No refund shall be due for work already completed, services already delivered, or non-refundable third-party expenses, unless otherwise required by applicable law.
Due to the nature of customized, professional, recurring, digital, and third-party services, the following are generally non-refundable once the applicable service has commenced, been delivered, activated, purchased, or incurred:
Search Engine Optimization (SEO) services, including audits, research, strategy, optimization, and ongoing monthly services.
Google Ads, PPC, and advertising management fees for setup, campaign creation, management, monitoring, and optimization already performed.
Social Media Marketing, Social Media Management, and Social Media Advertising services once work or the applicable service period has commenced.
Website Design and Development services once planning, design, development, coding, or implementation has commenced.
Website Maintenance and Support services once the applicable service period has commenced.
Graphic Design and Creative Services once design work has commenced or drafts/concepts have been prepared or delivered.
Software Development and Custom Development services once analysis, planning, design, development, testing, or implementation has commenced.
Digital Consulting, IT Consulting, strategy sessions, and professional advisory services once the consultation or scheduled session has commenced or been delivered.
Domain registration and renewal fees once the domain has been registered or renewed.
Hosting and server charges for services already activated or for a billing period that has commenced.
SSL certificates once purchased, issued, activated, or provisioned.
Premium themes, plugins, software licenses, APIs, tools, subscriptions, and other third-party services once purchased or activated.
Paid advertising and media budgets, including amounts paid or committed to Google, Meta, or other advertising platforms.
Emergency, expedited, or priority support services once work has commenced.
Other customized services or expenses specifically incurred or committed by Tech Web Solution for the Client.
Any third-party cost incurred or committed by Tech Web Solution on behalf of the Client is generally non-refundable.
This may include:
Domain registration;
Hosting;
SSL;
Premium software;
Plugins and themes;
API services;
SaaS subscriptions;
Advertising platforms;
Stock assets;
Payment processing;
External contractors; and
Other third-party products or services.
Third-party purchases remain subject to the respective provider’s own terms, conditions, cancellation policies, and refund policies.
Tech Web Solution cannot guarantee a refund where the relevant third-party provider has already processed the charge or refuses to issue a refund.
For website design, WordPress, e-commerce, custom website, and related development projects:
Advance payments are generally non-refundable once project planning or substantive work has commenced.
If cancellation is requested before substantive work begins, a refund may be considered subject to the terms of this Policy.
Once design, development, coding, content integration, revisions, testing, or implementation has commenced, payments relating to work performed are generally non-refundable.
Completed milestones are non-refundable.
Work-in-progress may be billed based on the work completed and resources allocated up to the effective cancellation date.
Approved additional work and third-party expenses remain payable.
The Client’s dissatisfaction with a design preference, change in business requirements, change of strategy, or decision to discontinue a project does not automatically create a refund entitlement.
Where applicable, revision rights shall be governed by the agreed project scope and revision terms.
SEO and digital marketing services involve ongoing research, strategy, content, technical optimization, campaign management, monitoring, testing, and execution.
Accordingly:
Monthly retainers are generally non-refundable once the applicable service period has commenced.
Setup, onboarding, audit, research, and strategy fees are generally non-refundable once work has commenced.
Campaign management fees are generally non-refundable for services already performed.
Work completed before cancellation remains chargeable.
Third-party advertising, software, and platform costs are generally non-refundable.
Failure to achieve a particular performance target does not automatically qualify the Client for a refund.
Tech Web Solution does not guarantee:
First-page or first-position search rankings;
Specific keyword rankings;
Specific website traffic levels;
A guaranteed number of leads;
Guaranteed sales or revenue;
Specific conversion rates;
Advertising approval;
Guaranteed return on advertising spend; or
Any other specific marketing performance outcome.
SEO and digital marketing performance may be affected by search-engine algorithms, competition, market conditions, website quality, advertising budgets, client actions, platform policies, and other factors outside the Company’s reasonable control.
Marketing performance is not a basis for a refund where the agreed services have been performed.
For monthly, recurring, subscription, or retainer-based services:
The applicable fee becomes payable for each billing period according to the agreed payment schedule.
Once a billing period has commenced, the applicable service fee is generally non-refundable.
Cancellation does not automatically reverse charges for a billing period that has already commenced.
Clients should submit cancellation requests in accordance with the notice requirements specified in the applicable service agreement or Cancellation Policy.
Failure to submit cancellation notice before the applicable renewal or billing date may result in the next billing cycle being charged.
Examples of recurring services include:
SEO retainers;
Digital marketing retainers;
Social media management;
Website maintenance;
Technical support;
Hosting or managed services; and
Other subscription-based services.
The Client may request cancellation in accordance with the Company’s Cancellation Policy.
However:
Cancellation and refund are separate matters.
Submitting a cancellation request does not automatically:
Cancel outstanding invoices;
Reverse a completed payment;
Entitle the Client to a refund;
Reverse third-party charges; or
Eliminate payment obligations for work already performed.
Any applicable refund shall be determined separately under this Refund Policy and the applicable service terms.
Tech Web Solution shall not be required to provide a refund solely because a project or service has been delayed due to the Client’s:
Failure to provide content;
Failure to provide credentials or access;
Delayed approvals;
Failure to provide feedback;
Changes in requirements;
Failure to make scheduled payments;
Unavailability for consultations or approvals; or
Other failure to reasonably cooperate.
Where Client-side delays affect project delivery, the Company may revise the project timeline accordingly.
Work already completed and resources allocated remain payable.
Clients are required to contact Tech Web Solution and provide a reasonable opportunity to resolve any billing, payment, service, cancellation, or refund-related dispute before initiating a chargeback.
If a chargeback is initiated without first contacting the Company, or where a chargeback is determined to be unauthorized, fraudulent, or unjustified, Tech Web Solution reserves the right to:
Suspend affected services immediately;
Suspend or terminate applicable accounts or services;
Withhold unpaid deliverables;
Recover amounts legitimately due for completed work or delivered services;
Seek recovery of applicable chargeback, administrative, collection, or other reasonable costs to the extent permitted by law; and
Pursue appropriate legal or other lawful recovery remedies.
Initiating a chargeback does not automatically cancel contractual payment obligations for services already performed or deliverables already provided.
This Policy applies to international Clients, including Clients located in the:
United States;
Canada;
United Kingdom;
Europe;
New Zealand;
Australia; and
Other countries.
Payments may be processed in the currency supported by the selected payment method.
Where a refund is approved, it will generally be processed through the original payment method and, where supported, in the original transaction currency.
Tech Web Solution shall not be responsible for losses or differences caused by foreign exchange rate fluctuations between the original payment date and the refund date.
Any difference resulting from currency conversion shall not create an additional refund obligation for the Company.
International transaction fees, currency conversion charges, intermediary-bank charges, payment gateway fees, banking fees, and other third-party financial processing charges are generally non-refundable and shall be borne by the Client.
Tech Web Solution shall not be responsible for deductions, delays, exchange-rate differences, or charges imposed by the Client’s:
Bank;
Card issuer;
Payment gateway;
Intermediary bank;
Financial institution; or
Other payment service provider.
Where a refund has been approved in writing by Tech Web Solution, it will generally be processed within 7–14 business days through the original payment method, where technically and commercially practicable.
The time required for the funds to appear in the Client’s account may vary depending on:
Banks;
Payment gateways;
Card issuers;
International payment processors; and
Other financial institutions.
Tech Web Solution shall not be responsible for delays caused by external payment providers after the refund has been initiated.
All refund requests must be submitted in writing to:
The request should include:
Client or Company Name;
Registered email address;
Invoice or order number;
Payment date;
Amount paid;
Service or project name;
Reason for the refund request; and
Relevant supporting information, where applicable.
Tech Web Solution may request additional information or documentation to verify the payment, service status, project stage, or basis of the refund request.
Refund decisions will be communicated to the Client in writing.
Once a service has been completed, delivered, approved, accepted, published, deployed, or made available to the Client, the applicable payment is generally non-refundable.
This includes circumstances where the Client subsequently:
Changes their business strategy;
Changes their mind;
Decides not to use the deliverable;
Changes internal personnel;
Discontinues their business;
Chooses another provider; or
No longer requires the service.
This provision does not exclude any rights that cannot legally be excluded under applicable law.
Where appropriate, Tech Web Solution may, at its discretion, offer a service credit, adjustment, replacement service, or other commercial resolution instead of a monetary refund.
Any such arrangement shall be confirmed in writing and shall be subject to the terms specified by the Company.
A service credit does not constitute an admission of liability or fault by Tech Web Solution unless expressly stated otherwise.
Where a refund is approved, any amount that cannot be recovered by Tech Web Solution, including applicable payment-processing charges, transaction fees, banking charges, taxes, statutory deductions, or third-party costs, may be deducted from the refundable amount to the extent permitted by applicable law.
The Company shall not be responsible for taxes or charges imposed by the Client’s jurisdiction or financial institution.
Tech Web Solution shall not be responsible for refunds resulting from decisions, restrictions, suspensions, policy enforcement, outages, algorithm changes, or other actions taken by third-party platforms, including but not limited to:
Google;
Meta;
WordPress;
Shopify;
Hosting providers;
Domain registrars;
Payment gateways;
Advertising platforms; and
Other third-party service providers.
Third-party services remain subject to their respective terms and policies.
Any exception to this Refund Policy must be expressly approved in writing by an authorized representative of Tech Web Solution.
A one-time refund, credit, adjustment, or exception shall not create a precedent or establish an automatic entitlement to the same treatment in future transactions.
Tech Web Solution reserves the right to update, modify, or revise this Refund Policy from time to time.
The latest version may be published on the Company’s website.
Changes may apply prospectively to new purchases, renewals, subscriptions, or service engagements, subject to applicable law and any specific written agreement already entered into with the Client.
This Refund Policy shall be read together with the Company’s:
Service Agreement;
Cancellation Policy;
Terms of Use;
Privacy Policy;
Quotation or Proposal;
Statement of Work;
Invoice; and
Applicable service-specific terms.
In the event of a conflict, the specific written terms agreed for a particular service or project shall prevail to the extent expressly stated, subject to applicable law.
This Refund Policy shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory consumer or other legal rights that may apply.
Subject to applicable law, disputes relating to this Policy shall be subject to the jurisdiction of the competent courts in New Delhi, India.
For refund or payment-related requests, please contact:
A2Z Tech Web Solutions LLP
Trademark / Operating Name: Tech Web Solution
Website: ittechwebsolution.com
Email: info@ittechwebsolution.com
India: +91-9873761445
USA: +1 (845) 573-5453
Service Areas: India, United States, Canada, United Kingdom, Europe, New Zealand, Australia, and other international markets.
By purchasing, approving, subscribing to, or using any service provided by Tech Web Solution, the Client acknowledges that they have read, understood, and agreed to this Refund Policy and the other applicable contractual terms governing their engagement with the Company.
A2Z Tech Web Solutions LLP
Operating as Tech Web Solution
