At Tech Web Solution (operated by A2Z Tech Web Solutions LLP), we strive to deliver high-quality digital and technology services to our clients. This Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for services purchased through our website or directly through our sales team.

By purchasing our services, you agree to this Refund Policy.

1. General Policy

Due to the nature of digital services, consultation, and custom project work, all payments made to Tech Web Solution are generally non-refundable, except in cases specifically approved under this policy.

Refund eligibility depends on the service type, project stage, and work completed.

2. Eligible Refund Cases

Refunds may be considered only in the following situations:

2.1. Service Not Started

If payment has been made and the project or service has not yet started, you may request a refund within 3 business days of payment.

Approved refunds may be subject to:

• Payment gateway charges
• Administrative charges
• Applicable taxes

2.2. Duplicate Payment

If a duplicate payment is made by mistake, the extra payment will be refunded after verification.

2.3. Non-Delivery of Service

If we fail to start or deliver the agreed service due to internal operational reasons, a partial or full refund may be considered.

3. Non-Refundable Services

The following services are strictly non-refundable:

• Search Engine Optimization (SEO) services
• Google Ads management fees
• Social Media Marketing services
• Website Development after project initiation
• Website Maintenance services
• Graphic Design services after draft delivery
• Software Development services after work begins
• Digital consulting sessions
• Domain registration fees
• Hosting charges
• SSL certificates
• Third-party software subscriptions
• Paid advertising budget (Google, Meta, etc.)
• Emergency support services

Any third-party costs incurred on behalf of the client are non-refundable.

4. Website Development Refund Terms

For website development projects:

• Advance payments are non-refundable once project planning begins.
• If cancellation occurs before design work starts, a partial refund may be considered.
• If design, development, or revisions have started, no refund will be issued.

Completed milestones are non-refundable.

5. SEO and Digital Marketing Services

SEO and marketing services involve time, strategy, and execution; therefore:

• Monthly retainers are non-refundable.
• Setup fees are non-refundable.
• Campaign management fees are non-refundable.
• Performance-based guarantees are not offered.

We do not guarantee rankings, traffic, or lead volume.

6. Cancellation Policy

Clients may request cancellation by sending written notice via email.

Cancellation requests must include:

• Client name
• Invoice number
• Service details
• Reason for cancellation

Cancellation does not automatically qualify for a refund.

7. Refund Processing Time

Approved refunds will be processed within 7–14 business days through the original payment method, where applicable.

Processing times may vary depending on banks or payment providers.

8. Chargebacks

Before initiating a chargeback, clients agree to contact us to resolve the issue.

Unauthorized chargebacks may result in:

• Immediate service suspension
• Account termination
• Legal recovery action for completed work

9. International Payments

For international clients (United States, Canada, United Kingdom):

• Refunds will be processed in the original currency or equivalent INR value.
• Currency fluctuation losses are not refundable.
• International transaction fees are non-refundable.

10. Modification of Policy

Tech Web Solution reserves the right to modify this Refund Policy at any time without prior notice.

Updated versions will be published on our website.

11. Contact Us

For refund-related requests:

A2Z Tech Web Solutions LLP
Trademark Name: Tech Web Solution
Website: ittechwebsolution.com
Email: info@ittechwebsolution.com
India: +91-9266848080
USA: +1 (845) 579-0011