This Service Agreement (“Agreement”) is entered into between:

A2Z Tech Web Solutions LLP
(Operating under the trademark name Tech Web Solution)
Website: ittechwebsolution.com
(Hereinafter referred to as “Company”, “Service Provider”, “we”, “our”, or “us”)

AND

The Client
(Any individual, business, or organization purchasing or using our services)
(Hereinafter referred to as “Client”, “you”, or “your”)

By purchasing, subscribing to, or using our services, you agree to the terms of this Agreement.

1. Scope of Services

Tech Web Solution provides professional digital and technology services including but not limited to:

• Website Development
• Website Maintenance
• Search Engine Optimization (SEO)
• Google Ads Management
• Social Media Marketing
• Software Development
• Graphic Design
• Business Automation
• IT Consulting
• Technical Support

Service scope shall be defined in the quotation, proposal, invoice, or written communication.

2. Project Initiation

Projects begin only after:

• Written approval from the client
• Required advance payment
• Submission of required project materials
• Confirmation of service requirements

Delays in client response may affect delivery timelines.

3. Client Responsibilities

The Client agrees to:

• Provide accurate project information
• Provide content, images, and credentials on time
• Review submitted work promptly
• Provide approvals or revisions within a reasonable time
• Maintain lawful ownership of submitted content

The client is responsible for the legality of provided materials.

4. Payment Terms

Payment terms may include:

• Advance payment before work starts
• Milestone-based payments
• Monthly recurring payments for subscription services

Accepted payment methods may include bank transfer, UPI, card payments, and approved payment gateways.

Late payments may result in:

• Project delay
• Service suspension
• Late fee charges

5. Non-Payment Policy

If payment remains unpaid:

• Work may be paused
• Deliverables may be withheld
• Hosting/services may be suspended
• Legal recovery may be initiated

Ownership of work remains with Tech Web Solution until full payment is received.

6. Refund Policy

Refunds are governed by our Refund Policy.

Unless specifically approved:

• Advance payments are non-refundable
• Completed work is non-refundable
• Monthly service fees are non-refundable

Please review our Refund Policy.

7. Revisions Policy

Unless otherwise agreed:

• Reasonable revisions may be included in the project package
• Additional revisions beyond agreed scope may incur extra charges

Scope changes may affect timelines and costs.

8. Delivery Timelines

Project delivery timelines are estimates and depend on:

• Project complexity
• Client responsiveness
• Required approvals
• Third-party dependencies

We are not liable for delays caused by client-side delays.

9. Intellectual Property

Company-Owned Materials

All proprietary methods, frameworks, templates, and tools remain the property of Tech Web Solution.

Client-Owned Materials

The Client retains ownership of content provided by them.

Final Deliverables

Ownership of final deliverables transfers only after full payment clearance.

10. Third-Party Services

Projects may involve third-party services such as:

Google
Meta
WordPress.com
Shopify

We are not responsible for:

• Third-party policy changes
• Platform restrictions
• Account suspensions
• Service outages

Third-party charges are separate unless stated otherwise.

11. SEO and Marketing Disclaimer

We do not guarantee:

• First-page rankings
• Specific traffic volume
• Lead quantity
• Sales conversion
• Ad approval

Digital marketing performance depends on market competition, budget, and external factors.

12. Maintenance and Support

Support availability depends on the selected package.

Support may include:

• Bug fixes
• Technical assistance
• Minor updates

Major updates or additional work may require separate charges.

13. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Business information
• Login credentials
• Internal strategies
• Financial details

Confidential information shall not be disclosed without consent unless legally required.

14. Termination

Either party may terminate services by written notice.

Termination may occur due to:

• Non-payment
• Policy violation
• Misuse of services
• Fraudulent activity
• Abusive behavior

Any completed work remains billable.

15. Limitation of Liability

To the maximum extent permitted by law, Tech Web Solution shall not be liable for:

• Indirect damages
• Revenue loss
• Data loss
• Business interruption
• Marketing losses
• Third-party platform losses

Total liability shall not exceed the amount paid for the service.

16. Force Majeure

We shall not be liable for delays caused by events beyond reasonable control including:

• Natural disasters
• Internet outages
• Government restrictions
• Cyber attacks
• Third-party outages

17. Governing Law

This Agreement shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in New Delhi, India.

18. International Clients

For clients in:

United States
Canada
United Kingdom

Services remain governed by Indian law unless agreed otherwise in writing.

International transaction fees and taxes are the responsibility of the client.

19. Amendments

Tech Web Solution reserves the right to modify this Agreement at any time.

Updated versions will be published on our website.

20. Contact Information

A2Z Tech Web Solutions LLP
Trademark Name: Tech Web Solution
Website: ittechwebsolution.com
Email: info@ittechwebsolution.com
India: +91-9266848080
USA: +1 (845) 579-0011