Effective Date: 04/01/2026
This Cancellation Policy (“Policy”) governs the cancellation of services provided by A2Z Tech Web Solutions LLP, operating under the trademark name Tech Web Solution (“Tech Web Solution,” “Company,” “we,” “us,” or “our”) through ittechwebsolution.com, direct agreements, quotations, proposals, invoices, subscriptions, or other approved service arrangements.
By purchasing, approving, subscribing to, or using our services, the Client (“Client,” “you,” or “your”) acknowledges and agrees to this Cancellation Policy, together with the applicable Service Agreement, Refund Policy, quotation, proposal, invoice, and service-specific terms.
Clients may request cancellation of services by submitting a written cancellation request via email (billing@ittechwebsolution.com) or another official communication channel approved by Tech Web Solution.
For verification and processing, the cancellation request should include:
Client’s full name;
Business or company name, where applicable;
Registered email address;
Invoice or order number;
Service or project name;
Reason for cancellation; and
Requested cancellation date.
A cancellation request is considered received only when it has been successfully delivered to an official Tech Web Solution communication channel.
Submission of a cancellation request does not automatically terminate the service, cancel an invoice, or create an entitlement to a refund.
Cancellation shall become effective only after Tech Web Solution confirms the cancellation in writing or on the date otherwise specified under the applicable service terms.
If a Client requests cancellation before substantive project work has commenced, Tech Web Solution may review the request based on the circumstances of the engagement.
Project commencement may include, without limitation:
Consultation;
Research;
Planning;
Strategy development;
Requirements analysis;
Account setup;
Resource allocation;
Wireframing;
Content planning;
Technical preparation; or
Any other preparatory work performed specifically for the Client.
Where applicable, the Company may deduct or retain charges relating to work already performed, setup, consultation, administration, resource allocation, payment processing, or third-party expenses.
Any remaining refund eligibility shall be determined in accordance with the applicable Refund Policy.
For website design, website development, e-commerce, WordPress, custom development, or similar projects:
Once project planning, research, wireframing, UI/UX design, content preparation, coding, development, testing, or implementation has commenced, cancellation may be accepted; however, payments relating to work already performed are generally non-refundable.
The Client remains responsible for:
Completed milestones;
Work in progress;
Approved deliverables;
Development or design work already performed;
Resources allocated to the project; and
Non-refundable third-party expenses.
Any completed work or deliverables remain subject to the Company’s ownership and payment terms until all applicable outstanding amounts have been paid in full.
Domain registration, hosting, SSL certificates, premium plugins, themes, software licenses, APIs, and other third-party purchases are generally non-refundable once purchased, subject to the relevant provider’s terms.
SEO is an ongoing service that requires continuous research, analysis, strategy, optimization, content work, technical implementation, monitoring, and reporting.
Clients may request cancellation by providing written notice; however:
The current billing period remains payable once the applicable service period has commenced.
Monthly retainers are generally non-refundable once the service period has started.
Setup, onboarding, audit, research, and strategy fees are non-refundable once work has commenced.
Work completed before the effective cancellation date remains billable.
Approved third-party costs remain payable.
Cancellation does not constitute a refund for previously delivered SEO services.
Cancellation of SEO services does not imply that previously achieved rankings, traffic, backlinks, content, or other results will be maintained after services are discontinued.
For Google Ads, PPC, Meta Ads, social media advertising, social media management, and related marketing services:
Management fees already paid are generally non-refundable.
Work performed before cancellation remains billable.
Campaign setup, account configuration, research, strategy, creative development, and optimization work already completed remain chargeable.
Advertising budgets paid to Google, Meta, or other third-party platforms are generally non-refundable.
Third-party software, tools, subscriptions, and platform charges are subject to the relevant provider’s terms.
Campaigns may require reasonable processing time to pause or terminate after a valid cancellation request.
Cancellation does not guarantee that third-party advertising platforms will immediately stop serving advertisements or processing charges.
The Client remains responsible for platform charges incurred before campaigns are successfully paused or terminated.
For recurring services, including but not limited to:
Website maintenance;
Website support;
Hosting support;
Security monitoring;
SEO retainers;
Digital marketing retainers;
Social media management;
Campaign management; and
Other monthly subscription services,
the Client must submit a cancellation request at least 7 calendar days before the next scheduled billing date, unless different notice requirements are specified in the applicable service agreement or subscription terms.
Failure to provide the required notice may result in the next billing cycle being charged.
Once a new billing period has commenced, the applicable recurring service fee is generally non-refundable, even if the Client subsequently requests cancellation during that billing period.
If the Client fails to provide required content, credentials, approvals, feedback, access, payments, or other information necessary to perform the services, Tech Web Solution may place the project or service on hold.
Such a hold does not automatically cancel the Client’s payment obligations.
If the Client remains inactive or fails to cooperate for an extended period, Tech Web Solution may suspend or terminate the engagement.
Work completed, resources allocated, and third-party expenses incurred before such termination remain payable.
Project timelines may also be revised where delays are caused by Client inactivity or delayed cooperation.
Tech Web Solution reserves the right to suspend or terminate services where reasonably necessary, including circumstances involving:
Overdue or unpaid invoices;
Repeated payment failures;
Fraudulent or suspicious activity;
Unauthorized chargebacks;
Violation of this Agreement or applicable policies;
Illegal or unlawful activity;
Misuse of Company services;
Abusive, threatening, or inappropriate behavior toward Company personnel;
Failure to provide necessary cooperation;
Violation of third-party platform policies;
Security risks; or
Conduct that may expose Tech Web Solution to legal, financial, technical, or reputational risk.
Where cancellation or suspension results from the Client’s breach, refunds may not be available, subject to applicable law and the Company’s Refund Policy.
Certain services, purchases, and expenses may become non-cancellable or non-refundable once initiated or purchased, including:
Domain registration;
Web hosting purchases;
SSL certificates;
Premium software, themes, or plugins;
Third-party licenses;
Advertising and media spend;
Third-party platform charges;
Custom software development after work has commenced;
Website development after substantive work has commenced;
Graphic design after initial design work or drafts have been delivered;
SEO setup, audits, and initial strategy work;
Campaign setup and management work;
Emergency or expedited support services; and
Other customized services that require dedicated resources.
Third-party purchases are subject to the refund and cancellation terms of the relevant provider.
Cancellation does not eliminate or waive amounts that became payable before the effective cancellation date.
The Client remains responsible for payment of:
Completed work;
Work in progress;
Approved milestones;
Services already provided;
Current monthly retainers where applicable;
Third-party purchases;
Advertising spend;
Hosting or domain charges;
Approved additional work; and
Other legitimate outstanding amounts.
All outstanding invoices remain payable according to their applicable payment terms.
Tech Web Solution reserves the right to pursue lawful recovery of unpaid amounts where necessary.
Following cancellation:
Access to Company-managed services may be suspended or terminated.
Unpaid deliverables may be withheld until all applicable outstanding amounts are cleared.
Final project files may be released in accordance with the applicable payment and ownership terms.
Project files may be archived after a reasonable retention period.
The Client is responsible for requesting and maintaining appropriate backups where applicable.
Third-party accounts and services remain subject to the relevant provider’s ownership and access policies.
Cancellation does not automatically transfer ownership of unpaid work or proprietary Company materials to the Client.
Cancellation and refund are separate matters.
A cancellation request does not automatically qualify the Client for a refund.
Where a refund is potentially applicable, eligibility shall be determined under the Company’s Refund Policy, taking into consideration:
The stage of the project;
Services already delivered;
Work completed;
Resources allocated;
Third-party costs;
Current billing period;
Applicable contractual terms; and
Any other relevant circumstances.
Where a refund is approved, it shall be processed in accordance with the Company’s Refund Policy and applicable payment-provider procedures.
This Policy applies to international clients, including clients located in:
United States;
Canada;
United Kingdom;
Europe;
New Zealand;
Australia; and
Other countries.
Unless otherwise agreed in writing, cancellation requests from international clients remain subject to the applicable Service Agreement, Refund Policy, and other contractual terms of Tech Web Solution.
Any international transaction fees, currency conversion charges, intermediary-bank fees, payment gateway fees, or other third-party financial charges are generally non-refundable.
Currency fluctuations between the original payment date and any approved refund date shall not be the responsibility of Tech Web Solution.
Cancellation requests are generally reviewed within 3–7 business days.
The processing period may vary depending on:
Service type;
Project status;
Payment status;
Outstanding obligations;
Third-party dependencies;
Verification requirements; and
Complexity of the cancellation request.
The Client may be asked to provide additional information before a cancellation is finalized.
Once cancellation becomes effective:
Tech Web Solution may stop further work or service delivery.
Recurring services may be discontinued in accordance with the applicable billing cycle.
Outstanding amounts remain payable.
Unpaid deliverables may remain withheld until payment clearance.
Third-party services may continue to be governed by their own cancellation and billing terms.
Confidentiality, intellectual property, payment, liability, dispute-resolution, and other provisions that are intended to survive termination shall remain effective.
Approval of a cancellation request does not constitute a waiver of any rights, claims, outstanding payments, or contractual obligations accrued before the effective cancellation date.
Tech Web Solution reserves all rights available under the applicable Service Agreement, applicable policies, and law.
Tech Web Solution reserves the right to update, modify, or revise this Cancellation Policy from time to time.
The latest version may be published on the Company’s website.
Material changes may apply prospectively to new purchases, renewals, subscriptions, or engagements, subject to applicable law and any existing written agreement.
This Cancellation Policy shall be read together with Tech Web Solution’s:
Service Agreement
Refund Policy
Terms of Use
Privacy Policy
Applicable quotation, proposal, invoice, SOW, or subscription terms
In the event of a conflict, the specific written terms agreed for a particular project or service shall prevail to the extent expressly stated, subject to applicable law.
A2Z Tech Web Solutions LLP
Trademark / Operating Name: Tech Web Solution
Website: https://ittechwebsolution.com/
Email: info@ittechwebsolution.com
India: +91-9873761445
USA: +1 (845) 573-5453
Service Areas: India, United States, Canada, United Kingdom, Europe, New Zealand, Australia, and other international markets.
By purchasing, approving, subscribing to, or continuing to use Tech Web Solution’s services, the Client acknowledges that they have read, understood, and agreed to this Cancellation Policy and the other applicable terms governing their engagement with Tech Web Solution.
